Optimized Platform Services (OPS) is the consulting arm within Xntric Solutions. We specialize in short, actionable engagements that help you run a smoother, more capable operation—without signing up for years of consulting dependency.
We review your existing support setup—tools, queues, SLAs, and customer experience—and propose a lean, modern model that fits your business, not someone else’s template.
We help you untangle the way work moves through your organization and turn it into clean, documented flows backed by the right technology.
Customer experience doesn’t stop at a ticket form. We design and implement web and digital touchpoints that match your service promise.
We run short discovery sprints to identify high-value automation opportunities and practical AI use-cases that augment your teams instead of replacing them.
Our engagements are intentionally short—often 2–8 weeks—so you get clear outcomes quickly. We work alongside your teams, not in a slide factory, and leave you with assets you can actually use.
Ready to explore a focused engagement with OPS? Get in touch and we’ll help you choose the right starting point.